KOH SUNGLASSES POLICY

The main objective of having developed the KOH Sunglasses brand of sunglasses is to offer our customers exceptional quality products that combine style, functionality and protection. Our policies are below. Review them and contact us if you want to know more.

SHIPMENTS AND DELIVERIES

What you need to know

SHIPMENT

We ship worldwide through reliable courier services. Our delivery times vary depending on the customer's location. Once the order has been shipped, you will receive the tracking information so that you can track your package.

PROCESSING TIME

After an order is placed, our order processing team prepares it for shipment. Processing time may vary depending on the volume of orders we have at the time, but are generally processed within 48/72 hours of order receipt.

DELIVERY

Delivery will be made to the shipping address provided during the purchase process. A valid and complete address must be provided to ensure successful delivery. If the package cannot be delivered, a notification will be left for the customer to pick up at the nearest post office.

SHIPPING COSTS

Shipping costs are automatically calculated based on the weight of the order and the shipping location. Shipping costs are displayed during the checkout process on our website.

INFORMATION ABOUT POSSIBLE ADDITIONAL COSTS.
In products that are shipped from the Canary Islands, you may be subject to additional charges for VAT and, where appropriate, customs duties in your country.

RETURNS

How does it work

At KOH Sunglasses, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return the item within 14 days of delivery.

- Quality Guarantee - Fast, Easy and Free Exchanges. *first 14 days -

To qualify for a return, your item must be in the same condition it was received in, unused and in its original packaging. Items that are damaged or show signs of use will not be accepted for return.

To initiate a return, please contact our customer service team via our contact email. Please provide your order number and a brief description of the reason for the return. We will contact you with detailed instructions on how to send the item back.

Return shipping costs are the responsibility of the customer, unless the item returned is faulty or incorrect due to an error on our part or there is an active temporary promotion. Once we receive the returned item and its condition is verified, we will proceed to send the new product.

At KOH Sunglasses, there are no refunds unless the item is defective or incorrect due to an error on our part.

At KOH Sunglasses, we strive to provide exceptional service and ensure customer satisfaction on all purchases. If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are available to help you at any time.

GUARANTEE

At KOH Sunglasses, we care about our customer satisfaction and take pride in offering high-quality products. We understand the importance of ensuring that your KOH sunglasses meet your expectations and are in tip-top condition. Therefore, we offer the following warranty policy.

Quality Guarantee: We guarantee that our KOH sunglasses are made with high-quality materials and expert workmanship. If you experience a manufacturing defect within 14 days of receiving your order, we promise to repair or replace the product free of charge.
Protection against defects: Our warranty covers manufacturing defects, such as material failure, hinge problems, peeling of the coating or any other defect that affects the functionality and durability of the sunglasses. However, it does not cover damage caused by misuse, neglect, accident, mishandling, or normal wear and tear.
Claim process: If you believe that your product meets the warranty criteria, we invite you to contact our customer service as soon as possible. Our team will guide you through the claim process and provide instructions on how to submit your sunglasses for evaluation. It is important to keep your proof of purchase to verify warranty eligibility.
Fair Appraisal: Once we receive your sunglasses for appraisal, our expert technical team will determine if the defects are covered by our warranty. If the problem is confirmed to be within the terms of the warranty, we will repair or replace the sunglasses in a timely manner and at no additional cost to you.
Limitations: Our warranty does not cover accidental damage, lens scratches, loss or theft of sunglasses. Additionally, any unauthorized alterations to the sunglasses will void the warranty. Remember to follow the care and cleaning instructions provided in the FREQUENTLY ASKED QUESTIONS section to ensure the good condition of your sunglasses.

At KOH Sunglasses, we strive to offer a fair and transparent guarantee. We want you to fully enjoy your sunglasses and trust in the quality of our products. If you have any additional questions about our warranty policy, please feel free to contact us.

LEGAL WARNING

KOH Sunglasses
El Medano, 38612
Tenerife

Spain
Phone: +34 616 014 417
info@kohsunglasses.com
Web page: www.kohsunglasses.com
Authorized Representative: J. Kohlenbach

GENERAL INFORMATION

This website is owned by Koh Sunglasses. By accessing and using this website, you agree to be bound by the terms and conditions described in this legal notice.

INTELLECTUAL PROPERTY

All intellectual property rights in this website, including its designs, text, graphics, logos, images, software and other content, are the exclusive property of Koh Sunglasses or their respective owners. Reproduction, distribution, modification or use of any material without the prior written permission of Koh Sunglasses is strictly prohibited.

USE OF THE WEBSITE

This website is provided for informational purposes and for the sale of our products. Koh Sunglasses is not responsible for any damage or harm that may arise from the use of this website or the information contained in it.

EXTERNAL LINKS

This website may contain links to third party websites that are not controlled by Koh Sunglasses. Koh Sunglasses is not responsible for the accuracy, veracity or legality of the contents of these third-party websites. The inclusion of a link to a third party website does not imply any association or affiliation relationship between Koh Sunglasses and the third party website.

RESPONSIBILITY

Koh Sunglasses shall not be liable for any loss or damage that may arise from accessing or using this website, including, without limitation, direct, indirect, incidental, consequential, special, or punitive damages.

MODIFICATIONS

Koh Sunglasses reserves the right to modify at any time and without prior notice the terms and conditions of this legal notice, as well as any other content on the website.

APPLICABLE LAW

This legal notice is governed by Spanish law. Any dispute arising from the interpretation or application of this legal notice will be resolved before the Spanish courts.

If you have any questions or concerns about our legal notice, do not hesitate to contact us through our contact email.

PRIVACY POLICY

All about information security

GENERAL INFORMATION

At Koh Sunglasses, we take our customers' privacy very seriously. This privacy policy describes how we collect, use and protect the personal information that you provide to us when you use our website.

PERSONAL INFORMATION
We collect personal information that you provide to us when making a purchase or when contacting us through our contact form or email. This information may include your name, ID number, address, email, phone number, and payment information.

USE OF INFORMATION
We use the personal information we collect to process your orders and payments, send you notifications about your order, and provide you with exceptional customer service. We may also use your personal information to send you promotional emails about our products or services if you have given us your prior consent.

SECURITY OF THE INFORMATION
At Koh Sunglasses, we take the security of your personal information very seriously. We use appropriate organizational measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

SHARE INFORMATION
We do not sell, rent, or share your personal information with third parties, except as necessary to process your order or to comply with applicable laws.

COOKIES
We use cookies to enhance your experience on our website and to personalize your visit. Cookies are small text files that are stored on your computer and allow us to recognize you on your next visit. You can change your browser settings to disable cookies, but this may limit your ability to use some features of our website.

MODIFICATIONS
We reserve the right to modify our privacy policy at any time and without prior notice. Changes will take effect immediately upon posting on our website.

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us through our contact email.